1. Introduction & Commitment

7e7788Welcome to. We believe your privacy is a fundamental right — not a privilege. This Privacy Policy ("Policy") explains how 7e7788 What information we collect while you use the platform, how we use it, and how we keep it secure.

By using our website, mobile app, or any of our services, you are considered to have read and accepted this Privacy Policy in full. We are committed to full transparency — no hidden terms, no fine-print traps.

7e7788's Privacy Policy is developed in compliance with international data protection law (GDPR) and Bangladesh's Digital Security Act.

2. What Information We Collect

7e7788 Only the information necessary to provide you with the best service is collected. We do not collect any data beyond what is needed.

A. Information collected at registration

  • Full Name (as per National ID)
  • Mobile number or email address
  • Date of birth (for age verification)
  • Residential address
  • Preferred currency & language

B. For KYC verification

  • National ID (NID) or passport photo
  • Selfie photo (for identity verification)
  • Proof of address document (if required)

C. Automatically collected information

  • IP address and device type
  • Browser & operating system information
  • Session duration and pages visited
  • Gaming activity and transaction history
We never store your full bank card number or PIN. Payment details are processed directly by our payment gateway.

D. Payment & Transaction Information

Data type Reason for collection Retention Period
Deposit history Account verification and transaction confirmation 5 Years
Withdrawal records Financial auditing and regulatory compliance 5 Years
Last 4 digits of payment method Identity verification & fraud prevention For as long as the account remains active
Bonus usage history Promotion abuse prevention 2 Years

3. How We Use Your Information

7e7788 Your data is used only for specific, legitimate purposes. Every use case is clearly outlined below:

  • Account management: To create, verify, and keep your account secure.
  • Service Quality Improvement: To analyze usage patterns and improve your gaming experience.
  • Fraud prevention: To detect suspicious activity and keep your account and funds secure.
  • Legal compliance: To comply with regulatory bodies and Anti-Money Laundering (AML) laws.
  • Customer support: To resolve your issues quickly.
  • Promotional communications: To inform you of special offers and bonuses, only with your consent.
  • Responsible Gaming: To monitor gaming behavior and provide assistance where needed.

Your data will not be used for any purpose other than those stated above. If a new use arises, you will be informed in advance and your consent will be obtained where required.

4. Sharing Information with Third Parties

7e7788 Your personal data is never sold. However, limited data may be shared with trusted partners in certain specific circumstances:

  • Payment processor: To process transactions via Mobile Banking, Nagad, Rocket, or bank. Only the necessary information is shared.
  • Identity verification service: With licensed verification agencies to complete the KYC process.
  • Regulatory bodies: Where a legal obligation or court order applies.
  • Game providers: Only gaming-related data is shared with game software partners.
Any third-party partners 7e7788are contractually bound to uphold privacy standards equal to or higher than those of.

5. Cookies & Tracking Technologies

7e7788 Cookies and similar technologies are used on our website and app to enhance your browsing experience and remember your preferences.

Types of cookies:

  • Essential cookies: Essential for login sessions and security. These cannot be disabled.
  • Functional cookies: To remember your language and layout preferences.
  • Analytics cookies: To understand which sections of the site are used most (anonymized data).
  • Marketing cookies: To show you relevant promotions — you can turn this off at any time.

Cookies can be managed through your browser settings. However, disabling certain essential cookies may affect the functionality of some platform features.

6. Data Security Measures

7e7788 We use industry-leading security measures to protect your data. Our security framework operates across multiple layers:

  • 256-bit SSL/TLS Encryption: Every connection is encrypted — your data cannot be read by anyone in transit.
  • Two-factor authentication (2FA): Add an extra layer of security to your account.
  • Firewall & DDoS protection: Prevention of unauthorized access and attacks on servers.
  • Regular penetration testing: System vulnerability testing conducted by an external cybersecurity team.
  • Real-time monitoring: 24/7 monitoring of unusual activity with immediate action taken.
  • Encrypted database: All stored data is kept in encrypted format.
If we detect unusual activity on your account, we will immediately send you an SMS or email notification.

7. Data Retention Period

7e7788 Your data is retained only for as long as necessary. Once the retention period ends, it is securely deleted.

  • Active account information: For as long as the account remains active.
  • Closed account data: Up to a maximum of 5 years, as required by law.
  • Transaction records: 5–7 years in accordance with financial regulatory standards.
  • KYC documents: Up to 5 years after account closure.
  • Log files: Up to 12 months for security monitoring purposes.

Once the retention period expires, data is securely destroyed and cannot be recovered. You may also request early deletion — however, if legal obligations are still in effect, deletion may not be possible until those obligations are fully met.

8. Your Data Rights

7e7788As a member of, you have the following rights over your personal data. These rights are recognized under international data protection law:

1
Right of Access

You may request to see what data we hold about you.

2
Right to Rectification

You can contact us to correct any inaccurate or outdated information.

3
Right to erasure

You may request the deletion of your data under certain circumstances.

4
Right to portability

You may request an export of your data in a structured format.

5
Right to Object

You may object to marketing communications or specific types of data processing.

6
Right to Withdraw Consent

You may withdraw any consent you have previously given at any time.

To exercise any of these rights, please contact our support team. We typically respond within 30 business days. Complex requests may take up to 90 days.

9. Protection of Minors

7e7788 Strictly for adults aged 18 and above. We do not knowingly collect information from or grant membership to minors.

  • Age verification is mandatory at the time of registration.
  • KYC verification is triggered immediately for suspicious accounts.
  • If a user is identified as a minor, the account will be closed immediately and all data deleted.
  • Contact our support team to learn about parental account control services.
If you suspect an account is being used by a minor, please notify us immediately. We will take prompt action.

10. Privacy Policy Changes

7e7788 This privacy policy may be updated as needed. We will notify you before any significant changes take effect:

  • The "Last Updated" date at the top of this page will be revised accordingly.
  • For significant changes, a notification will be sent via SMS to your registered mobile number or by email.
  • A pop-up notice will be displayed upon login.
  • If you do not agree with the updated policy, you will have the option to close your account.

Continued use of the platform after any policy change will be considered acceptance of the updated policy. We recommend checking this page regularly.

11. Contact & Complaints

Our dedicated Privacy Team is always available to help with any questions, concerns, or requests related to privacy. We believe every concern deserves to be heard and taken seriously.

Email Support

[email protected]
Response within 24–48 hours

Live Chat

From within the platform
Get help in Bangla 24/7

If your complaint is not resolved to your satisfaction, you may escalate it to the Bangladesh Telecommunication Regulatory Commission (BTRC) or the relevant data protection authority.